Remote Support

DHT Consulting offers remote PC support from the comfort of your home or from your desk. Using the Remote Quick Connect widget will connect at DHT Consulting rep to your PC in a matter of minutes.

DHT Consulting Remote Support requires that Java be installed on your PC. If you do not have it installed, you can get it at java.com.

Connection Process:

  1. Contact a DHTC technician.
  2. Inform the technician of your problem, if the tech believes a remote session is required download the DHTC.ca remote support application.
  3. Save InstantSupport.exe to your desktop and run the application.
  4. Accept any prompts that come up.
  5. The application will give you a 6 digit number, give this to the technician.
  6. The technician will use this number to connect to your PC.
  7. After a few minutes you will be connected to the technician.  They will be able to see what you see on your screen.

After the Session:

  1. The technician will disconnect from your computer.
  2. The remote support application will uninstall from your computer.
  3. Go about your day knowing the issue has been solved!

How to Videos Coming Soon!